Refund policy

Returns and refunds

Damaged, defective or wrong item. If your order arrives damaged, has missing or defective tiles, or is not what you ordered, email us within 7 days of delivery with your order number and photos of the item and packaging. We will send a replacement or give you a full refund, including any shipping you paid. You do not need to send the damaged item back unless we ask you to.

Changed your mind. You can request a return within 14 days of delivery. Items must be unused, complete and in their original packaging. Please contact us first — we will reply with return instructions and the return address. Items sent back without contacting us first may not be accepted. Return shipping for change-of-mind returns is paid by the customer.

Refunds. Once we receive and check your return, we refund your original payment method within 5 business days. Your bank or card issuer may take a few extra days to show the refund.

Exchanges. We do not offer direct exchanges. Please return the item and place a new order.

Contact. Use the email address on our Contact page for any return or refund request.